ori

We're here to help.

Common questions about Ori — and the fastest way to reach a real person if you don't find what you need here.

Frequently asked questions

What's the best way to use Ori?

Ori works best for quick, everyday shopping. Just send a text like you normally would.

Need more toilet paper or diapers? Ori remembers your preferences and can help you reorder in seconds.

You can also use Ori for things that need a little more thought, like gifts or recommendations. Since Ori is powered by AI, it can suggest options, answer questions, and help you buy — all in one conversation.

Examples:

  • “Please get us more toilet paper”
  • “We need diapers”
  • “I’m looking for a gift for a 5-year-old”

Ori makes recommendations, and you’re only one message away from buying.

What kinds of shopping requests can Ori handle?
Ori has access to a wide range of brands and retailers, across clothes, food, electronics, books, home furnishings, and much more. It would be quickest to just text Ori and ask him if he can find what you're looking for!
Does Ori use my accounts (like Amazon)?
No, Ori uses his own account and sometimes guest checkout depending on retailer.
Does Ori have Amazon Prime?
Yes.
Can I use Ori with my partner?
Yes. Adding Ori to a group chat with your partner / housemates is a great way to collaboratively buy things you need and take advantage of Ori's memory.
How does Ori make money?
Ori is free to chat with. We charge a small service fee of 1% for completing your purchase, with a $0.50 minimum and a $5 maximum.
Does Ori use my bank account or credit card?
No, Ori never touches your bank account or credit card. Your Ori maintains its own private wallet, and you can voluntarily choose to top up Ori's balance from CashApp or Strike.
How do Ori secure payment links work?
If Ori needs more funds to complete a purchase, then he will give you a secure payment link. The secure payment link is like an invoice, and you can choose to pay it with CashApp, Strike, or other payment methods.
What does paying by card cost?

When you pay a checkout link by card, the total includes the product cost, estimated tax & shipping, a service fee, and a payment fee. The service fee combines Ori’s 1% purchase fee ($0.50 minimum, $5 maximum) with a flat $1 order-processing charge. The payment fee covers card processing (2.9% + $0.30, processed by Stripe). The total you see before paying already includes all of these — nothing is added later without telling you.

For some retailers the final price is only known once the order is placed, so your card is pre-authorized for an estimated total. Ori messages you the final cost when the order is placed, and your bank releases any difference in the temporary hold.

Can Ori buy stuff I don't want?
No, Ori only shops for the things you ask for. He might bring you options and deals you do not want, but he will never buy them unless you consent to it.
Does Ori buy things without asking me first?
No, Ori will never buy things without you asking first. Ori checks with you before completing any purchase.
What if I have an issue while using Ori?

If you have questions or run into issues while using Ori, the team is here to help you. Contact us at [email protected].

Still have questions?

Email a support specialist and we'll get back to you, usually within a day.

Contact support